Last Updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, apply for a loan, or contact us. This may include:
- Personal identification information (name, email address, phone number, Social Security number)
- Financial information (income, employment details, bank account information)
- Credit information obtained from credit reporting agencies
- Device and usage information when you use our website or mobile app
2. How We Use Your Information
We use the information we collect to:
- Process your loan application and make lending decisions
- Verify your identity and prevent fraud
- Communicate with you about your account and our services
- Improve our website, products, and services
- Comply with legal obligations and regulatory requirements
3. Information Sharing and Disclosure
We may share your information with:
- Service providers who assist us in operating our business
- Credit reporting agencies and other lenders for underwriting purposes
- Government agencies as required by law
- Third parties with your consent or at your direction
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- 256-bit SSL encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Limited access to personal information on a need-to-know basis
5. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of non-essential communications
- Request a copy of the personal information we have about you
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
LoanHub Privacy Team
Email: privacy@loanhub.com
Phone: 1-800-LOANHUB (1-800-562-6482)
Address: 123 Financial Street, Suite 500, New York, NY 10005
California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information above.